IMPORTANT: In an abundance of caution for the health and safety of our staff and our community, our team will be working remotely until further notice.
Capitol (Austin) Office
Phone: (512) 463-0638
Physical Address: Capitol Extension Office E2.204
Mailing Address: P.O. Box 2910 Austin, Texas 78768
Public Parking: 1201 San Jacinto Blvd, Austin, TX 78701
Brooke Galindo, Chief of Staff
Cynthia Van Maanen, Legislative Director
Paulina Tamayo, Director of Constituent Services
Gabriella Mata, Policy Aide
District (El Paso) Office
Phone: (915) 351-4031
Physical Address: 310 N. Mesa St. Suite 424 El Paso, Texas 79901
Mailing Address: 310 N. Mesa St. Suite 424 El Paso, Texas 79901
Public Parking: Metered street parking or public parking at 208 E Main St, El Paso, TX 79901
Brianna Holcomb, Community Liaison
How can the Representative help?
Serving the constituents of House District 77 is the top priority of our office. Our goal is to provide prompt and thorough assistance to constituents when they are experiencing an issue with the state-related government. We will initiate an inquiry with the relevant state agency and provide all supporting documentation, if appropriate. Although our office cannot guarantee the outcome in any constitute matter, my staff and I will do our best to facilitate the casework process, and ensure a fair and timely review of the case.
Our office staff is available to assist our constituents with a range of state government matters including:
Child and Adult Foster Care
Child and Adult Protective Services
Children’s Health Insurance Program benefits
Crime Victims Program
Driver’s License and Identification
Elderly and Aging Services
Environmental Issues overseen by Texas Commission on Environmental Quality
Financial Aid Resources
Food Stamps (SNAP)
State Prison System
State Rehabilitation Services
State Youth Incarceration
State Health and Mental Health Services
State Licensed Nursing Homes
Transportation Issues covered by the Texas Department of Transportation
What information do you need to provide and how?
Before interventing with a state agency on a constituent's behalf, our office would need to receive a signed Constituent Information and Privacy Release Form (download form below) that allows us to make a formal inquiry. The form must be signed by the person directly affected, and it must contain all pertinent information, including:
Any number associated with the case/claim
If we do not receive a PRF or the form is incomplete, we may not be able to begin the casework process for you.
To receive assistance, constituents can contact us in one of the following three ways:
By phone at (915) 351-4031
By email at District77.Ortega@house.texas.gov
Or by sending us a message in the chatbox below. We'll reply as soon as possible.
Check if you're a constituent of Representative Ortega here: Who Represents Me?
How long will it take to process your case? Can the Representative expedite your case?
Typically, an agency responds within 30 days to a congressional inquiry. However, the nature of the case will dictate the time it takes to resolve the issues. As a general rule, state agencies will not expedite your case due to a Congressional inquiry. However, in the event of a dire need or critical health concerns or other urgent circumstances we can request that the agency expedite the case.
Can our office help with a federal or local issue?
As a state office, we cannot intervene in matters under the jurisdiction of local or federal governments (examples include: Veterans Affairs, local school issues, and local social service office issues). However, we will contact your federal representative or local elected official on your behalf and make sure they get in touch with you. You can also click https://wrm.capitol.texas.gov/home to find your state and congressional elected official.
What if your case is currently in court or legal in nature?
The ethics rules governing the Texas House of Representatives prohibit Members of the Legislature from intervening in or influencing the outcome of any case under the jurisdiction of any court. In addition, we cannot offer legal advice or recommend an attorney.
Can you meet with someone in person to discuss your case?
Due to the ongoing COVID-19 situation, our office is currently not scheduling in-person appointments. However, we are happy to meet by phone or via video conference. Please call (915) 351-4031, email District77.Ortega@house.texas.gov, or send us a message in the chatbox below to schedule an appointment.